(From the archive.... Friday, August 07, 2009)
I tried to give blood for the second time today. They wouldn't take it. I'm telling you, anything involving a German behind a desk can never be easy as a foreigner. They are pre-programmed, and not allowed to think. Furthermore, the idea of customer service here is a fucking joke. Pardon the swearing but it's truly warranted.
Yesterday I get on my bike, ride 20 minutes to a blood donation centre. The website gives you all the information you need to find your way there. Linked maps, etc.
I get to the centre. Had to pull a ticket for the waiting room. Fine. Organised. We like organised.
"Have you given blood here before?"
- No.
"Have you given blood before?"
- No.
"How much water have you had to drink in the last little while?"
- I dunno. Cup of coffee, glass of water last night?
"What have you had to eat?"
- You know, I had a big lunch yesterday and didn't get to dinner.
(markedly bitchy tone) "Well then we can't take your blood, you have to have eaten more and have drank 2-2.5L of water"
- (in customer mode, trying not to react to said bitchy tone in disbelief that someone in a "service" role can be such a goddam cow. Polite, yet fuming internally) Very good. Might I make a suggestion - I could have saved myself a lot of time, and wouldn't be a few hours late for work now if it had occurred to someone to put on your website that these things are important pre-conditions before you can give blood.
(Now she's getting really bitchy, and acting like a helpful suggestion is an insult) "Well we can't help you"
- Look, since I've already come all this way, can we not take a blood sample to at least know if my blood is even good enough to donate?
"Ah, well we won't take your blood if your only reason for donating is to get a free blood test."
- Excuse me, but the last time I checked, blood is blood. Does a dying person care about the motivating factors behind the donation or do they just care about getting blood?
(really wound up now)
"Well we can't help you. You need to go to Tropenzentrum at Gesundbrunnen where they'll do this free for you."
-Tropenzentrum? (here you have to understand that I've never heard that word before in German, and it sounds a lot like Truppenzentrum. Truppen is german for troops.)
(impatient) "Tropenzentrum. And I won't give you information, that you'll have to look up on the internet yourself."
- OK, um, but I don't understand this word Tropenzentrum. Tropen, like, Soldiers?
"No, TROPEN."
- All I hear is Truppen. Could you please write that down for me?
( Donation centre is empty and therefore not busy at all)
"TROPEN"
- Ja good. Look, I'm not German, I have no idea how to write what you're telling me because I can't even hear the difference between tropen and truppen.
So finally she writes it down, acting like I totally put her out. A SERVICE POSITION. I was really thinking about murder at this point, or at least shaking these fuckwits until they finally wake up and realize what their job is, and that common courtesy instead of barking at people goes a long way. There are a lot of people in Germany (well, I can only speak for Berlin) who are like this and annoy me to no end.
You also have to understand the larger context. This is not at all a one off. Here and here
I get back to work, google Tropenzentrum Gesundbrunnen, and get no results. So, the info she told me was also no help at all. Needless to say I'm more than pissed off at the moment.
So today I decide, screw those bastards I'll go somewhere else. Another clinic was suggested to me. I get there and they say "donating blood or getting a blood test is not covered by your insurer and will cost around 40Eur." OK, I guess I'm going back to the cow since it wasn't too far anyhow.
I get there. Thankfully no cow. This time I get a girl who was very professional and polite and patient, and everything you would hope to expect from someone in such a role. Except for the fact that she's a pre-programmed, behind-the-desk half-robot who's not allowed to think but simply execute orders, all too prevalent in this country.
"Do you have your passport?"
- Thankfully yes, I do. Here it is.
"And now your
Meldebestätigung?" (the document that confirms your registered address)
- You have to be kidding, right?
"I'm afraid not. We can't take blood from people who are not registered in Berlin or Brandenburg."
- Look. Your colleague destroyed my day yesterday due to her manners and general shittyness, and now I'm here again in the hope I might save a dying person's life, and you're giving me bureaucratic bullshit about my blood not coming from the correct province, even though I can show you my student card that shows I study in Berlin, and if I study in Berlin, certainly as a foreigner, it's with all probability that I'm registered here too.
"Sorry, I need that document" - etc.
(my thoughts as I walk out in disgust) Fucking great. Fucking Germans. Goddam those fucking idiot Germans. Maybe it's the complicated grammar that causes them to design complicated systems of bureaucracy. I mean, if your grammar is complicated, so must be your mentality, because you need grammar to think, grammar to express yourself. Yes that must surely be it. Fucking assholes.
"I'm sorry dying african kid, we couldn't save you because the potential donor didn't have the correct stamp on his piece of paper.
...he did however have his Health Insurance Card with all the relevant data on it, but being not allowed to think or improvise on the job, it occurred to nobody to just swipe the card and confirm my address."
So, now I'm about to go somewhere else, with the hope that I can sort this out today. Third time's a charm. I hope. But in this country I don't hold my breath at all.
It is never easy when you have to talk to someone behind a desk. It's like they just want to waste taxpayers' money with ridiculous inefficiencies and below poor customer service. Customer comes last in this country. You wouldn't believe how many people in a service /sales / support role tell you here "Du bist ja selber schuld" which basically means, "well if there's something wrong it's your fault". Then the process is to argue with them until you have sufficiently proven to them that no, it was never your fault, and you surely don't appreciate the accusation, especially considering you are already paying for the service. Service = Help, not Service = a talking down to.
I like my friends, I like my coworkers, I like a lot of people here, but I think anyone working on an administrative level needs to be taken into the street and executed, so that the country can just start again and design systems from the ground up (with consultation from people in other EU countries). Reform in this country is like calling a fresh coat of the wrong paint a renovation.
Writing was supposed to calm me down.
I guess I can go bleed the anger out of me. If they'll let me this time....
Nope. They wouldn't take my blood. Went to a nice clinic however, very professional receptionist, etc. Filled out a survey (no I don't sleep with prostitutes or gay men) and so on. It would've been nice if the secretary had a quick glance over, but anyway had to wait 30 minutes to see the doctor before the blood could be taken. She looked at my form and said "Ah, I see you put here that you were sick 2 weeks ago with food poisoning. Unfortunately you have to have been healthy for at least 4 weeks before we can take blood."
So, I left. I still have all my blood (which is no longer boiling but still lukewarm towards to Germans) and just to spite them I'm gonna go buck-wild in the brothel tonight. (well ok, not really).
What further drives me crazy is when you just constructively criticise some systems here in Germany, and all you get are people defending old, archaic systems instead of thinking ahead - "wouldn't it be nice if ...?" Nope. "Well it's always been this way, and the reasons for it are...." Hence the comment about reform being nothing more than a fresh coat of paint over top of a stinky, mouldy wall.
Anyway, now getting to the title of this post, in the end, I found out that there is a LGBT centre in the gay district that does €10 anonymous HIV testing (this whole blood donation thing was actually to put a new girlfriend's mind at ease that I don't have HIV) and you just need to go there and get it done. Ok.
So I arrive and there's a sign saying "Please respect that this facility is here for the LGBT community"... i.e. not for just anyone. So, knowing Germans, if I were to say "Look. I'm straight but I just need a test, ok? I'm here, and here's my cash." I would possibly get turned away. I was not willing to take that chance. So, yes, in the end I had to make up a story when I was asked: "So, what happened? What brings you here today?"
"So yeah, well, I was out at a bar right, and got chatting with this guy. Nice enough guy. Friendly and so forth. We got chatting, pleasant conversation. At some point the topic moved to marijuana and he asked me if I'd like to go back to his place and smoke some. So I said why not. Anyway, the next bit is a bit of a blur, but long story short before I knew it I had a cock in my mouth."
"You know it's almost impossible to get HIV from a blowjob, right?"
- Oh really? No, I didn't.
"Well, anyway, the results are in. You're negative."
You're goddamn right I'm negative!